Sr HR Systems Specialist

• Provide initial basic and complex Tier II support for HR system-related inquiries and issues; resolving in an effective and efficient manner according to applicable SLAs.
• Execute mass load procedures for bulk requests, for example: accruals, bonuses, organizations, registrations/completions, certificates, and year end actions in both test and production environments.
• Develop system admin procedures, guidelines, and documentation (requirements, configuration, test cases, SOPs) based on established practices and the ability to train others on processes and functionality.
• Provide testing support for a variety of activities, including: data staging, patches, releases/upgrades, defect resolution or enhancements.
• Serve as a testing consultant for functional users, technical staff, and business partners.
• Provide assistance in integration monitoring and helping to resolve data issues.
• Participate in regular audit and reporting activity.
• Execute routine to complex back-office transactions escalated by Tier I team through ServiceNow ticketing platform.
• Familiarity with global data privacy and compliance regulations as well as strong understanding of HR processes and data management.

Required

• 3-5 years in depth system administration experience within any ERP/LMS (preference to Workday, Cornerstone, HR ServiceNow)
• Strong analytical, troubleshooting and attention to detail skills.
• Excellent written and verbal communication skills.
• Must be organized, flexible, deadline driven.
• Creative thinking and strong dedication to customer service
• Strong knowledge of human capital management tasks and HR processes
• Strong technical aptitude
• Demonstrated integrity in handling confidential employee information in a professional manner.
• Participate in and lead small to medium department and cross commit projects/configurations.
• Lead testing support & Knowledge of test management tools (preferably Jira)
• Should be able to write test scripts for project testing
• Knowledge of the system and processes to analyze, design & test
• Partner with Stakeholder to understand the requirement and provide strong consultation on testing approach and strategies.
• Opportunities to lead small to medium system enhancements
• Should be able to provide support as primary for 2 or more functional Area/system
• Should be able to solve for complex sup org, integration issues.
• Should be able to generate and load various WD EIBs (Mass data).

Preferred:

• Possess a cohesive team attitude and willingness to receive coaching.
• Ability to work independently, as well as collaborate with cross-functional teams.
• Strong working knowledge of Microsoft Office; Share point; MS Team; and Jira
• Ability to learn quickly and adopt new changes
• Should be able to effectively collaborate with functional team to test and implement any break fix or release items

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

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